Field Collection Officer (Kolektor Penagihan) - Semarang

Join BFI Finance Indonesia as a Field Collection Officer in Semarang and play a pivotal role in ensuring smooth customer repayments while maintaining strong client relationships. This position offers a dynamic work environment where you can develop your negotiation skills and contribute to the financial health of our clients.

As a Field Collection Officer, you will be the face of our company, visiting clients' homes and businesses to collect overdue payments. Your daily tasks will include calling, emailing, and visiting clients to negotiate payment plans, resolve disputes, and ensure timely repayments. This role is perfect for someone who enjoys interacting with people and has a strong sense of responsibility.

📋 Tanggung Jawab Pekerjaan

• Visit clients' homes and businesses to collect overdue payments.
• Negotiate payment plans with clients to ensure timely repayments.
• Resolve disputes and maintain strong client relationships.
• Record and update payment information in our internal system.
• Provide excellent customer service and maintain a professional demeanor.
• Report on collection activities and performance metrics.
• Adhere to company policies and procedures.
• Stay updated on industry trends and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in debt collection or a related field.
• Strong negotiation and communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and manage multiple tasks.
• Familiarity with Microsoft Office Suite (Excel, Word).
• Valid driver's license and access to a reliable vehicle.
• Ability to travel extensively within the Semarang area.
• Willingness to work flexible hours, including evenings and weekends.

🛠️ Keahlian

Lowongan Terkait