Service Desk Analyst (Cantonese Language Support) - Bali, Indonesia

Tata Consultancy Services · 📍 Canggu, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 55,000,000 - 65,000,000

Tata Consultancy Services (TCS) is seeking a dedicated Service Desk Analyst to join our team in Bali. This role offers a unique opportunity to provide exceptional customer support in Cantonese, catering to our diverse client base. The ideal candidate will be responsible for handling customer inquiries, resolving technical issues, and ensuring high levels of customer satisfaction.

We are looking for a professional who is fluent in Cantonese and has a strong background in customer service. The position is based in Canggu, Badung, Bali, and offers a competitive salary package.

If you are passionate about customer service and have the necessary skills, we invite you to apply and be part of our dynamic team.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide first-line technical support to customers in Cantonese, resolving issues related to software, hardware, and network problems.
  • Document and track customer issues, ensuring timely resolution and follow-up.
  • Collaborate with internal teams to escalate complex issues and coordinate solutions.
  • Monitor and maintain service desk performance metrics, ensuring high levels of customer satisfaction.
  • Stay updated with the latest technological advancements and industry trends to enhance service quality.
  • Train and mentor new team members to ensure consistent service standards.
  • Participate in continuous improvement initiatives to optimize service desk operations.
  • Ensure compliance with company policies and procedures, and maintain data security and confidentiality.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Fluency in Cantonese, both written and spoken.
  • Proven experience in customer service or technical support roles.
  • Strong problem-solving skills and the ability to work under pressure.
  • Knowledge of IT service management principles and best practices.
  • Experience with service desk tools and technologies, such as ServiceNow, Jira, or similar platforms.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Good communication skills, both verbal and written.
  • Bachelor's degree in a related field (preferred but not required).

    • 🛠️ Keahlian

    CantoneseCustomer ServiceTechnical SupportProblem-SolvingIT Service ManagementService Desk Tools
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